Regardless of the fact that the hosting service provided by the different companies is roughly the same, every provider has their own platform with its own tweaks and different ways to perform certain procedures. This is the reason why, an elaborate knowledge base will be pretty useful both for persons with little to no experience and for technically trained individuals who will eventually find out how certain operations are carried out, but will waste some time meanwhile. The aim of such a knowledge base is to help make the service fast and simple to use, saving users plenty of time and energy. The end result is more pleased customers, since they can effortlessly find the information they’re searching for, and much less work for the client care team, because usually the vast majority of the queries and problems that clients have got are already described in the knowledge base. Given that the articles themselves are professionally written and encompass more topics, you’ll be able to learn more not only about your account, but also about the web hosting service as a whole.
Extensive Online Documentation in Website Hosting
All website hosting that we offer feature an extensive knowledge base where you can find everything you should know about your web hosting account. Whether you aim to create a new MySQL database, to forward a domain name using an .htaccess config file or to create an email address on your computer or hand phone, you can just read our help articles and all the information that you require will be there. When you open a certain section of your Hepsia hosting Control Panel, you can see articles that are relevant to the functions that you can access through it. If you wish to check the entire article archive and get informed about all the features that Hepsia is offering, or simply to read general info about the hosting service, you can browse the whole knowledge base, which can be accessed via the Help menu in your Control Panel. We have done our utmost best to cover any issue that you might possibly face, but in case you do not find the info that you desire, you can always contact us, as our tech support staff members are working 24-7-365.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated servers include a rich online article archive where you can find any information that you might require about our web hosting services or about the Hepsia Control Panel that we’re using. We have created it on the basis of the feedback that we’ve acquired from our clients over the years and, as a result, our articles touch on specific problems that you may run into and present the easiest way to recover them, for example getting an HTTP 500 error message or not being able to send e-mail messages from your computer even though you have the correct outgoing mail server settings. The articles are available in each and every section of the Control Panel and you can examine them whenever you need. They can help you deepen your knowledge not only about our platform, but also about the web hosting service as a whole, as they contain comprehensive guidelines and general information such as what cron jobs or file access permissions are.