There are several ways in which you can touch base with the hosting company whose services you’re using, but the one that you will always find irrespective of which company you opt for is a trouble ticket system. It is the least complicated communication method for a variety of reasons. In case no client service team representative is available at the moment and they’re all busy, a telephone call may not be replied to, but a ticket will invariably hit home. Moreover, you can copy and paste large bits of info without having to worry about printing mistakes, and if a certain problem needs more time to be resolved or a number of responses need to be exchanged, all the information will be in the very same place, so either party can always see the comments provided by the other one. The negative side of using tickets to get in touch with your hosting company is that they are often separate from the web hosting platform, which means that if you need to provide information or to adhere to instructions, you’ll have to use at least two different admin consoles and this number may increase if you would like to administer a couple of domain names. Furthermore, a lot of hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for a response.
Integrated Ticketing System in Website Hosting
The ticketing system that we’re using for our website hosting is not separate from the web hosting account. It is part of our all-encompassing Hepsia hosting Control Panel and you will be able to access it at any specific time with only a couple of mouse clicks, without needing to log out of your account. The ticketing system comes with a quick-search box, which will help you trace any support ticket that you have already submitted, if necessary. Furthermore, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to handle a specific issue even before you actually submit a ticket. The ticket response time is maximum sixty minutes, which means that you can get timely assistance at any time and in case our client support staff suggests that you should do something inside your account, you can do it instantaneously without logging out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve got a semi-dedicated server account with us and you wish to touch base with our customer care team members, you’ll be able to post a ticket straight from your Hepsia hosting Control Panel instead of using a completely different technical support platform as you’ll have to do with the vast majority of web hosting companies out there. Our integrated ticketing system will allow you to submit a new ticket without any effort and to go through older tickets using an intelligent search filter. In addition, you will be able to have a look at the applicable knowledge base articles that our system will present to you on the basis of the problem category that you select for your new ticket. You can perform all of these activities without logging out of your Control Panel at any moment, which goes to say that if you confront any problem or have an inquiry, you can get in touch with our support engineers and resolve the problem at hand in no more than one hour using one support platform.